We sell quality goods at great prices... Why Buy from Black Lotus Boutique Free Delivery On Domestic Orders on some items. Buy with confidence. No waiting on your Order 24/7 Customer Service..100% Customer Satisfaction. Genuine Brands Brands sold by Black Lotus Boutique are genuine brands. They are not cheap rip-offs of well known brands. Where products are indicated as new, they are brand new, never used, in its original packaging and carry a Black Lotus Boutique warranty (please see item for specifics). We guarantee satisfaction.
We do not ship international. We are proud to provide FREE SHIPPING US using USPS on qualified items. Some items may not qualify for free shipping due to already reduced price We are committed to fast and careful shipping. Currently, we ship to US including Hawaii and Puerto Rico. You will be issued a number to track your parcel via web. Some parcels sent must be signed for. If no-one is home, the postie will put a collection card in your post box, advising that the package will be held at your local Post Office awaiting your collection. Insurance Postage insurance is included in your order We will replace or refund you in full once it is confirmed by USPS that your package has been lost.We follow USPS's investigation process, which can take up to 10 working days for full resolution.
No Risk Return Please keep in mind these products will entail 20% restocking fee if you want to return and product must be resellable. If you are unhappy with the product for whatever reason, please contact us within 14 days of receipt of the item to arrange for a return and refund. You will be given a Return Authorisation number (RA#), which should be clearly marked on your return package.The package should be unopened in its original packaging. Wrong Item received Although this hardly ever happens, sometimes, an incorrect item may be posted (This happens less than 1% of the time). In the unlikely case, please let us know and we will rectify the problem immediately (at our cost of course). Cancellations Cancellations may be requested at any time after your order is placed. However, if your item has already been picked and has been added to our postal processing queue, we will no longer be able to accept the cancellation. You may of course return any unopened item within 30 days for a full credit less any postage expenses we may have incurred. Unwanted Items If an item is unwanted, you can return it to us for a refund of the cost of the item (obviously we cannot refund the postage and handling charged). Please ensure that unwanted items remain unopened and unused